We're pretty serious about keeping your info safe and sound
Last updated: November 2024
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we handle your personal details every day, from booking your mountain-view suite to remembering you prefer extra towels at the spa. So yeah, this stuff matters.
We've tried to make this as straightforward as possible. No legal mumbo-jumbo where we can avoid it. Just honest talk about what we collect, why we need it, and how we keep it locked down tight.
Dusk Ralen Quintho Hotel operates as a luxury boutique hotel and wellness retreat right here in Whistler, BC. When we say "we," "us," or "our," we're talking about the hotel, our restaurant, spa facilities, and all the services we offer under one roof.
This policy covers everything - whether you're booking a room online, grabbing dinner at our restaurant, getting a massage at the spa, or just signing up for our newsletter 'cause you dig what we do.
Our official address: 1247 Mountain View Drive, Whistler, BC V8E 0X3, Canada
We're not trying to be creepy here, but running a hotel means we do need certain details from you:
We don't collect sensitive stuff unless absolutely necessary - and if we do need health information for accessibility accommodations or dietary restrictions, we handle it extra carefully.
Let's be straight about this - we're not collecting data just for kicks. Here's what we actually use it for:
Processing your bookings, confirming reservations, checking you in and out, charging your card, sending confirmation emails. Y'know, the basic stuff that makes a hotel function.
Remembering that you requested a quiet room last time, or that you're allergic to shellfish, or that you love our Swedish massage. Personal touches that make your experience feel less cookie-cutter.
Sending booking confirmations, pre-arrival info, post-stay thank-yous. If you've opted in, we'll also hit you up with special offers, seasonal packages, or news about what's happening at the hotel.
Some stuff we just have to keep for tax purposes, Canadian hospitality regulations, and general business record-keeping. Not exciting, but necessary.
We won't sell your data to third parties or use it for anything sketchy. That's not our style.
Security's a big deal to us. We've invested in solid protection measures:
That said, nothing's 100% foolproof in the digital world. We do our absolute best, but we can't guarantee complete security. If we ever experience a data breach that affects you, we'll let you know ASAP and tell you what steps to take.
Your part: Keep your booking confirmation numbers private, don't share your account passwords, and let us know immediately if something seems off with your reservation.
We don't just hand out your personal details to random companies, but we do work with some trusted partners who help us run things smoothly:
If you book an outdoor adventure or excursion through us, we'll share necessary details with our local tour operators. They need to know who's coming and how to contact you.
Sometimes we're legally required to share information with government authorities, law enforcement, or courts. We'll only do this when it's genuinely required by Canadian law.
All our partners are contractually bound to protect your data and can only use it for the specific purposes we've authorized. They can't sell it or use it for their own marketing without your consent.
Yeah, we use cookies - and not the chocolate chip kind, unfortunately. These are tiny files that help our website remember you and work properly.
These make the site actually function. They remember what's in your booking cart, keep you logged in, and help the site load correctly. You can't really turn these off without breaking the site.
We use tools like Google Analytics to see how people use our website - what pages are popular, where folks get stuck, how long they stick around. It's all anonymous data that helps us improve things.
These track whether you've seen our ads elsewhere online and help us show you relevant offers. If you're not cool with this, you can disable them in your browser settings or through our cookie preferences.
Managing Cookies: Most browsers let you control cookies through their settings. Just keep in mind that blocking certain cookies might make parts of our site wonky or unusable. Your call though.
We don't hang onto your information forever. Here's the breakdown:
Once data's no longer needed, we securely delete or anonymize it. If there's a legal reason we need to keep something longer, we will - but we'll still protect it properly.
Your data belongs to you. Under Canadian privacy laws, you've got some solid rights:
You can ask to see what personal information we have about you. We'll send you a copy, usually within 30 days.
If something's wrong or outdated, let us know and we'll fix it.
You can ask us to erase your data, though we might need to keep some stuff for legal or accounting reasons.
Not into our emails? No hard feelings - just click unsubscribe or let us know.
Want to take your data to another hotel? We can provide it in a portable format where feasible.
How to exercise these rights: Email us at info@duskralenquintho.info or call (604) 555-0127. We might need to verify your identity first to make sure we're giving info to the right person.
If you're not happy with how we've handled your request, you can file a complaint with the Office of the Privacy Commissioner of Canada.
Our hotel welcomes families, but our website isn't designed for kids to use independently. We don't knowingly collect personal information from anyone under 16 without parental consent.
If you're booking for your family, you're responsible for any information about your children that you share with us. We'll only use it to provide services during your stay.
If we discover we've accidentally collected data from a child without proper consent, we'll delete it promptly. Parents, if you think this has happened, please reach out immediately.
Look, things change - laws get updated, we add new services, technology evolves. When we need to modify this privacy policy, we'll post the updated version here with a new "last updated" date at the top.
For minor tweaks, we'll just update the page. If we make any major changes that affect how we handle your data, we'll give you a proper heads-up via email or a prominent notice on our website.
It's worth checking back occasionally to see if anything's changed. We try to keep this as current and accurate as possible.
If something in this policy isn't clear, or you've got questions about how we handle your information, we're here to help. Seriously - we'd rather you ask than worry about it.
Phone: (604) 555-0127
Email: info@duskralenquintho.info
Mail: 1247 Mountain View Drive, Whistler, BC V8E 0X3, Canada
We'll get back to you within a few business days. Promise.
We're pretty transparent about this stuff. Don't hesitate to reach out if something's bugging you.
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